Frequently Asked Questions

Its as easy as sending a request via the 'Contact Us' page on our website, or by emailing us at info@ineventdecor.com.au with the items you wish to hire.

Please include as much information about your event as possible, including your name, email address, phone number, event date, venue location, start and finish times, We will respond via an email or phone call, confirming availability of your desired items and delivery  cost (where necessary).

Our warehouse is located in KUDLA, SA 5115.

Yes, In Event Decor offers both pick up and delivery options for your events. 

We are pleased to deliver and setup at the agreed event venue for a fee depending on its location. 

Please not that delivery fees will vary based on your order size, event location, fuel cost, setup, & pack down time  and item collection.

No delivery fees apply for events within a 20 kilometre radius from KUDLA.

For events beyond 20 kilometres of KUDLA SA 5115, delivery, setup and Collection will be calculated per kilometre over 20 kilometres radius.

Additional surcharges may apply for specific conditions such as building accessibility, additional staff members if required on big items, distance and parking access.

Please be aware that a $100 fee is added to the delivery charge if the event location requires stairs or lift access.

For an accurate quote tailored to your specific delivery or collection needs, please contact us via email. info@ineventdecor.com.au

Our pricing varies depending on the type of event, services required, hire equipment required and other factors. Contact us for a personalised quote.

Yes, we require a non refundable deposit of 20% to be paid at time of booking. This will secure your specified hire equipment and the event date. 

Payments can be made by Cash, Pay Pal transfers, Credit Card and Direct bank transfer. 

We require a 20% deposit in order to confirm your booking. The balance is due 7 days (1 week) prior to your event.

No

There are no requirements for a bond or minimal order.

Please book ahead with as much notice as possible. This will ensure that your event date is locked and and secure. We hire out our items on a first in best dressed/reserved basis so booking in advanced is highly recommended. Please book ahead to avoid disappointment.

A nominated pick and drop off time will be advised on the booking. We are happy to assist with arranging alternatives times that mutually fit both parties. Pick up location is from the warehouse, KUDLA, SA 5115.

Equipment is required to be return to us on the nominated date as stated at time of booking. However Alternatives can be made by appointment only.

A Late Fee will be charged for all equipment that is not returned as per the pre-arranged agreement (unless alternative agreements have been made). This late fee will be $50.00 per day until the equipment has been returned. 

WHAT HAPPENS IF SOMETHING GETS DAMAGED or LOST?

We understand accidents do happen, If something gets damaged or lost, payment of full replacement value is required, we will let you know the amount we require to cover the breakage. It is equal to the cost of the replacement value. Amount will be invoiced to the customer and payment is due within seven days.

All glassware and tableware must be returned washed (in warm water) and fully dry before returned by the Hirer. Please handle these fragile items with care, we prefer hand washing and gentle handling.

All linen, including napkins, runners must be returned in the same condition as hired.

Any damage such as soiling, stains, tears, rips must be reported by the Hirer upon return of the equipment.

In Event Decor reserves the right to apply a 7% damage fee at our discretion.

We also offer a cleaning services charged at 10%.

CANCELLATIONS

All deposit payments are non refundable.

Any bookings cancelled within 14 days of the event (as specified on the invoice) will forfeit 30% of the fees paid (in addition to the deposit). Bookings cancelled within 7 days of the event (as specified on the invoice), will forfeit all fees paid.

CHANGE OF MIND

We understand that circumstances can change unexpectedly.

If you need to cancel your booking, please inform us via email.

Please note, the paid deposit is non-refundable. 

However, any additional payments made can be refunded if receive a written notice 30 days prior to your event date.

No

However we have connections within the catering community and can assist with connecting them to you or organising the services for you.

We can also assist with with simple grazing platers.